AXIS Digital

Support

AXIS Digital – Support

Keeping your website updated with current information and images is important and this is why we offer a range of ways for you to do this whether yourself or one of our support package or payment options. Please find some great information below if you’re looking to make changes yourself and we’re only a phone call away if you need us.

IT Support

None
Remote Support
Allow us access to your computer – 3 Steps

1) Click Link:  https://axisdigital.screenconnect.com/
2) Your browser should download the app: Click on the file (bottom left corner)
3) You may recieve a Prompt Click Accept / Run

Website Support

None
Need us to help with your website changes

If you require help you have 3 options:

  • We do it for you.
  • We can talk you through it.
  • We can screen share and show you how it’s done.

Please Note: All options Charged in 15 minute increments at standard hourly rates.

Like to Screen Share

We screen share using Zoom or Skype. Please call us prior to discuss what is required and ask for a connection email.

Please Note: All options Charged in 15 minute increments at standard hourly rates.

Transferring images or files

Please always send images in full size. Don’t compress.

Sometimes photos can be from 1mb to 12mb (our maximum email is 25mb). If you put too many in one email we will not receive them.

A great free way to transfer large files or a large number of files is to share via dropbox.

Dropbox

You can also share via onedrive

 

Finding images for your website

If you require stock images please ensure they have commercial licence.

A great place to get free stock images is Pixabay. Always download at least 1920px wide, then send them to us.

Pixabay – images

We use Deposit Photos for our paid supplier of images. If you would like to have some of these on your website you can either purchase yourself or we can do it for you.

If you would like us to purchase. Click on the image and it will pop up in a window > below the image is File Info click on that and send us the Image ID Number, then we will purchase for you.

Deposit Photos – Images

DIY Website Edits

All our standard websites are built with WordPress using a DIVI builder. Some good resources to learn how to action changes yourself are:

WP Beginner – WordPress System

WP Beginner – WordPress System YouTube Channel

Elegant Themes – DIVI Builder

Elegant Themes – DIVI Builder YouTube Channel

It is very important you dont just use full size images from your camera or phone, they need to be compressed and resized before uploading otherwise your site will slow down.

Usually a good size for normal images and gallery images is 900px X 600px 72 DPI

Headers 1920px X 700px &@ DPI

If you dont have photoshop there is a free online program to help called Canva

Canva – Photo Editing

DIY Shopify Edits

When your E-Commerce website is built on Shopify. Some good resources to learn how to action changes yourself are:

Shopify Help Centre

Shopify YouTube

*There are 1000’s of tutorials on YouTube just do a specific search in YouTube.

It is very important you don’t just use full size images from your camera or phone, they need to be compressed and resized before uploading otherwise your site will slow down.

If you don’t have Photoshop there is a free online program to help called Canva

Canva – Photo Editing

Let's Start a Conversation

If you'd like to know more about working with us, we're always happy to have a chat about what we can offer so why not give us a call or drop us an email.